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Current Openings

Job Title: Junior Account Manager

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Department: Operations

Reports to: Director of Operations

Posted: 10/26/26

Job Type: Full-time

FLSA Status: Non-exempt
 

Job Summary:

The Junior Account Manager is a trusted client partner and the steady link between each client and the cleaning team that serves them. This role calls for someone who leads by serving, cares about people, and handles honest conversations with grace. Junior Account Managers are dependable, eager to learn, and take ownership of their accounts while building proficiency in every aspect of the role and knowing when to ask for support.
 

Supervisory Responsibilities:

No direct supervisory responsibilities.


Duties/Responsibilities:

Client relationship

  • Manages approximately $80,000 in accounts

  • Serves as the client’s first point of contact, providing ongoing support and resolving problems as they come up

  • Onboards new accounts and guides clients through the transition to Verity

  • Holds regular in-person evaluations on each account

  • Identifies the root cause of quality concerns and ensures corrective actions are effective and lasting

  • Maintains a clear, shared understanding of each agreement’s scope and ensures service adheres to it; confirms any updates with their supervisor

  • Identifies add-on service opportunities and confirms them with their supervisor before offering them to the client

Cleaning team coordination

  • Places subcontracted cleaners on the accounts that best fit their capacity and the client’s needs

  • Communicates each account’s needs and standards to the cleaning team

  • Inspects and evaluates the quality of the work during site visits and provides feedback

  • Approaches the client–subcontractor relationship in a way that upholds accountability without placing blame

Records and teamwork

  • Keeps BaseCamp and the CRM current, including client requests, subcontractor communications, issues, and actions taken

  • Coordinates with teammates and other departments to solve problems based on facts

  • Thinks and acts like an owner, bringing new ideas and better ways of working that strengthen Verity and prevent repeat problems

  • Follows appropriate escalation procedures

Required Skills/Abilities:

  • Clear verbal and written communication

  • Service orientation

  • Problem solving and critical thinking

  • Active listening and social awareness

  • Composure under pressure

  • Quality inspection

  • Time management

  • Coachability and eagerness to learn

  • Proficiency with CRM software, email, and general office applications (Google Workspace preferred)


Education and Experience:

Minimum: High school diploma or GED. Preferred: 1–2 years of experience in sales, customer service, or the commercial cleaning field.


Must possess a valid State Driver’s License and maintain a clean driving record.


Physical Requirements:

  • Ability to sit or remain sedentary at a computer for extended periods of time

  • Ability to traverse a variety of client spaces during visits and walkthroughs without seating available; may bend or twist during inspections

  • May be exposed to cleaning products and industrial or manufacturing environments; able to wear protective equipment when required

  • Physical work and lifting may be required in rare emergency cleaning situations

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For consideration, please click below, or email your resume and cover letter to benni@veritypartnersgroup.com

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For information about working with The Verity Partners Group, including our comprehensive benefit packages, click here. 

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