For Clients>Onboarding Center

Let's get started. To begin, please return your signed service agreement.

If you received your agreement digitally through Docusign or Adobe, please sign and return through those platforms.

Agreements that have been hand signed may be returned by e-mail to your salesperson, or by using uploading through this link.

If you have questions about submitting your agreement, or need to clarify something prior to sending, please give us a call at 314-731-0071.

Let's get to know each other. Click here to complete the new client interview. This will only take a few minutes, and will allow us to learn more about your preferences, security protocols, etc. This will help your account manager as they begin the process of assigning a team to your building.

Don't know an answer? No problem! Your account manager will be in touch soon to clarify your information, and fill in any missing pieces. As always, if you have any questions, please don't hesitate to contact us.

Make your accounting department smile by downloading a copy of our Form W-9. Click here to download.

This important document will help them set us up as a new vendor, and also provide information they will need at tax time.

If your AP department has more questions, they can reach out to our accounting department directly at 314-720-4103, or by emailing jason@veritypartnersgroup.com

Need a copy of our COI for your records? Click here, and we will have our insurance company send it your way.

Prefer to automate your monthly payment? We offer recurring payment via ACH or debit/credit card. For complete instructions on how to sign-up, click here.

For payment address, and additional information on how to pay your bill, click here.

Your account manager will give you a call to say hello, introduce themselves, and go over the details of your upcoming first service. During this call, your account manager will review the information you provided when completing the New Client Interview, confirm important items like alarm codes, emergency contacts. and preferred service days. During this call your account manager will also schedule a time to come out with your cleaner to do a walk-through and meet you face to face.

Prior to your first service, your account manager will stop by with your cleaner for a walk-through of your facility. To make sure that everyone is on the same page, we ask that the individual who will serve as the day to day contact for your account be present for this walkthrough.

During the walk-through with the cleaner, the following will take place:

1. Issue keys and security badges (if applicable) to the cleaner.

2. Go over entry and alarm instructions.

3. Verify emergency after-hour contacts.

4. A through walk-through of the building, confirming any special requests, frequency, and service days.

5. Show the crew the location of the dumpster.

6. Show the crew where consumable supplies like toilet tissue, paper towels, and trash liners are stored.

7. Confirm whether the client of The Verity Partners Group is responsible for reordering consumable supplies.

8. Go over any additional instructions or information necessary for the cleaning team to complete their work.

So. How did it go?

Following your first service, your account manager will reach out to see how everything went, get any feedback, and see if any adjustments need to be made before your next service. Your account manager will reach out again at approximately 3 and 7 weeks to make sure we are getting off on the right foot, and stay in regular communication as our partnership proceeds.

Of course, as always, at any point, you can contact us for assistance.